Square: how can a company that deals with credit cards...
A Square customer review by GetHuman user ~Small Roller from November 26th, 2017
Background on ~Small Roller's case
GetHuman: ~Small Roller - can you tell our other Square customers when your case took place?
~Small Roller: Sure. It was evening, on November 24th.
GetHuman: Did you reach out to Square, and if so, how?
GetHuman: And which of these common Square customer issues best describes the reason you wanted to talk to them?
(Shows ~Small Roller a list of common Square problems)
~Small Roller: "Dispute a Charge" was why I was trying to call.
~Small Roller's review of Square customer service
GetHuman: So how would you sum up your experience for GetHuman's Square customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Small Roller: how can a company that deals with credit cards not have a phone number. Do not us e them for processing. Rates are double, they lie, will hold your funds for weeks and nothing you can do.
GetHuman: Let's quantify your experience contacting Square. On a scale of 1 to 5, how easy is it go get help on a Square problem?
~Small Roller: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Small Roller: I'd give them a one out of five on communication.
GetHuman: And what about Square's ability to quickly and effectively address your problem?
~Small Roller: For that I would say four out of five.
GetHuman: And finally- any advice for other Square customers?
~Small Roller: Call them early in the day or late. Don't forget any personal or account information you might need for Square to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Small Roller taken from his Square customer service problem that occurred on November 24th, 2017.