St. Louis Post-Dispatch: The hours are not listed on this page, but prov...
A St. Louis Post-Dispatch customer review by GetHuman user ~Connie Montrey from November 24th, 2017
Background on ~Connie Montrey's case
GetHuman: ~Connie Montrey - can you tell our other St. Louis Post-Dispatch customers when your case took place?
~Connie Montrey: Sure. It was morning, on November 17th.
GetHuman: Did you reach out to St. Louis Post-Dispatch, and if so, how?
GetHuman: And which of these common St. Louis Post-Dispatch customer issues best describes the reason you wanted to talk to them?
(Shows ~Connie Montrey a list of common St. Louis Post-Dispatch problems)
~Connie Montrey: "Delivery problem" was why I was trying to call.
~Connie Montrey's review of St. Louis Post-Dispatch customer service
GetHuman: So how would you sum up your experience for GetHuman's St. Louis Post-Dispatch customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Connie Montrey: The hours are not listed on this page, but provided on the phone by the automated response to call back during business hours.*I suggest the hours be listed here.*I was told I owe $** because I did not call to end my subscription. I assumed my subscription would end if I did not pay an invoice. My bad! This is why the paper is going down ... terrible customer service!*We do not receive the paper all the time, but didn't bother to report this because we were not going to renew our subscription. You need to train the individuals calling with regard to subscriptions and invoices due with better customer service attitudes.
GetHuman: Let's quantify your experience contacting St. Louis Post-Dispatch. On a scale of 1 to 5, how easy is it go get help on a St. Louis Post-Dispatch problem?
~Connie Montrey: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Connie Montrey: I'd give them a five out of five on communication.
GetHuman: And what about St. Louis Post-Dispatch's ability to quickly and effectively address your problem?
~Connie Montrey: For that I would say four out of five.
GetHuman: And finally- any advice for other St. Louis Post-Dispatch customers?
~Connie Montrey: Call them early in the day or late. Don't forget any personal or account information you might need for St. Louis Post-Dispatch to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Connie Montrey taken from his St. Louis Post-Dispatch customer service problem that occurred on November 17th, 2017.