Stanley Tools: I got a pair of LIFETIME WARRANTIED pliers abou...
A Stanley Tools customer review by GetHuman user ~Edward Gasior from November 14th, 2017
Background on ~Edward Gasior's case
GetHuman: ~Edward Gasior - can you tell our other Stanley Tools customers when your case took place?
~Edward Gasior: Yup. It was morning, on November 9th.
GetHuman: Did you reach out to Stanley Tools, and if so, how?
GetHuman: And which of these common Stanley Tools customer issues best describes the reason you wanted to talk to them?
(Shows ~Edward Gasior a list of common Stanley Tools problems)
~Edward Gasior: "Warranty claim" was why I was trying to call.
~Edward Gasior's review of Stanley Tools customer service
GetHuman: So how would you sum up your experience for GetHuman's Stanley Tools customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Edward Gasior: I got a pair of LIFETIME WARRANTIED pliers about * years ago and they broke. Well I contacted them after taking them into a store only to be told they do not do tool exchange. Well after some calls and contacts made on the internet I got a response that was basically they no longer made that pair of pliers. Well I said still when I got them they had a lifetime warranty so in all fairness if they do not make them anymore they should replace them with a pair of equal or grater value. Fair is fair ! Their response was to take my own money and send them away and then if determined to be faulty they would replace them. So how is this not the same as going and buying a new pair? Also after I told the guy on the phone I was in contact with I had them for * years he said"well eight years is a long time and these things can't last forever" Well why did they come with a Lifetime Guarantee then? He also said that all new tools have a LIMITED LIFETIME GRANTEE? What does that mean? Does that mean t
GetHuman: Let's quantify your experience contacting Stanley Tools. On a scale of 1 to 5, how easy is it go get help on a Stanley Tools problem?
~Edward Gasior: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Edward Gasior: I'd give them a five out of five on communication.
GetHuman: And what about Stanley Tools's ability to quickly and effectively address your problem?
~Edward Gasior: For that I would say five out of five.
GetHuman: And finally- any advice for other Stanley Tools customers?
~Edward Gasior: Call them early in the day or late. Don't forget any personal or account information you might need for Stanley Tools to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Edward Gasior taken from his Stanley Tools customer service problem that occurred on November 9th, 2017.