Stanley Tools: sell your stock now Poor customer Service will...
A Stanley Tools customer review by GetHuman user GetHuman-tcbr from December 1st, 2017
Background on GetHuman-tcbr's case
GetHuman: GetHuman-tcbr - can you tell our other Stanley Tools customers when your case took place?
GetHuman-tcbr: Yes I can. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Stanley Tools, and if so, how?
GetHuman: And which of these common Stanley Tools customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-tcbr a list of common Stanley Tools problems)
GetHuman-tcbr: "Warranty claim" was why I was trying to call.
GetHuman-tcbr's review of Stanley Tools customer service
GetHuman: So how would you sum up your experience for GetHuman's Stanley Tools customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-tcbr: sell your stock now Poor customer Service will ruin this company
GetHuman: Can you tell the rest of us a bit more from what happened on 11/24/17?
GetHuman-tcbr: *:** and got cut off before I got to speak my complaints. The fight has just begun. Oh when I call Stanely* Black and Decker they don't have anybody that I can complain to there. But they can give me the *-***-***-**** number for their Spot Light Division that I just spent * hours and ** minutes on. Do me and yourself a favor don't buy any Stanley*Black & Decker products.
GetHuman: Let's quantify your experience contacting Stanley Tools. On a scale of 1 to 5, how easy is it go get help on a Stanley Tools problem?
GetHuman-tcbr: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-tcbr: I'd give them a five out of five on communication.
GetHuman: And what about Stanley Tools's ability to quickly and effectively address your problem?
GetHuman-tcbr: For that I would say four out of five.
GetHuman: And finally- any advice for other Stanley Tools customers?
GetHuman-tcbr: Call them early in the day or late. Don't forget any personal or account information you might need for Stanley Tools to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-tcbr taken from his Stanley Tools customer service problem that occurred on November 24th, 2017.