Staples Easy Rebates: only way to get a cust service after listening...
A Staples Easy Rebates customer review by GetHuman user ~anonymous from November 26th, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other Staples Easy Rebates customers when your case took place?
~anonymous: Sure. It was evening, on November 18th.
GetHuman: Did you reach out to Staples Easy Rebates, and if so, how?
GetHuman: And which of these common Staples Easy Rebates customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Staples Easy Rebates problems)
~anonymous: "Returns" was why I was trying to contact.
~anonymous's review of Staples Easy Rebates customer service
GetHuman: So how would you sum up your experience for GetHuman's Staples Easy Rebates customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: only way to get a cust service after listening to rebate status (even though they say you will have that option)*is to say you have moved since submitting (option *). Then a rep will come on. my wait time wasn't long. Online my rebate had shown up as shipped, but no date. when I called he said it shipped feb * and give ** days for arrival.*Don*t know where they ship from that it takes that long, but i will be calling back on the **st if it doesn't show up
GetHuman: Let's quantify your experience contacting Staples Easy Rebates. On a scale of 1 to 5, how easy is it go get help on a Staples Easy Rebates problem?
~anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a two out of five on communication.
GetHuman: And what about Staples Easy Rebates's ability to quickly and effectively address your problem?
~anonymous: For that I would say three out of five.
GetHuman: And finally- any advice for other Staples Easy Rebates customers?
~anonymous: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Staples Easy Rebates to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Staples Easy Rebates customer service problem that occurred on November 18th, 2017.