Issue with Staples Product Support
A Staples Product Support customer review by GetHuman user GetHuman18433 from December 4th, 2017
Background on GetHuman18433's case
GetHuman: GetHuman18433 - can you tell our other Staples Product Support customers when your case took place?
GetHuman18433: Yes I can. It was late at night, on November 29th.
GetHuman: Did you reach out to Staples Product Support, and if so, how?
GetHuman: And which of these common Staples Product Support customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman18433 a list of common Staples Product Support problems)
GetHuman18433: "Complaint" was why I was trying to call.
GetHuman18433's review of Staples Product Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Staples Product Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman18433: Issue with Staples Product Support
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman18433: I was told I was being sent a $** coupon via e-mail because my paper shredder is broken and is out of warranty. I bought it in June ****.
GetHuman: Let's quantify your experience contacting Staples Product Support. On a scale of 1 to 5, how easy is it go get help on a Staples Product Support problem?
GetHuman18433: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman18433: I'd give them a five out of five on communication.
GetHuman: And what about Staples Product Support's ability to quickly and effectively address your problem?
GetHuman18433: For that I would say three out of five.
GetHuman: And finally- any advice for other Staples Product Support customers?
GetHuman18433: Call them early in the day or late. Don't forget any personal or account information you might need for Staples Product Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman18433 taken from his Staples Product Support customer service problem that occurred on November 29th, 2017.
Staples Product Support
4.50 of 5 stars | 9 reviews
GetHuman18433's Staples Product Support Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars
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