I have been with straight talk for quite a few...
A Straight Talk customer review by GetHuman user GetHuman-45104 from November 22nd, 2017
Background on GetHuman-45104's case
GetHuman: GetHuman-45104 - can you tell our other Straight Talk customers when your case took place?
GetHuman-45104: Yes. It was evening, on November 21st.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-45104 a list of common Straight Talk problems)
GetHuman-45104: "Account Access" was why I was trying to call.
GetHuman-45104's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-45104: I have been with straight talk for quite a few years. I get text messages stating when my straight talk service expires. I didn't get one this month. I always get them stating my time is going to run out in four days and everyday after that. I didn't get not a one message this month. My time was just cut. I can't see on my phone when my service expires. I don't get paid for two more days and the money I do have I need for gas to get back and forth to work. I think that it is wrong that I couldn't have gotten an extended to days till I got paid or anything or any type of help. Considering my number has been with straight talk for five years. I am obviously a reliable customer and have been for years. I have spent *,*** of dollars on your company and bought more phone than you can even count. I depend on the text messages to come to me every month and because I didn't get one this time around I was unable to keep my phone on. This phone is my only communication and considering I travel f
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
GetHuman-45104: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-45104: I'd give them a two out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
GetHuman-45104: For that I would say three out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
GetHuman-45104: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-45104 taken from his Straight Talk customer service problem that occurred on November 21st, 2017.