Straight Talk: Phones work good , but service ***** if u make...
A Straight Talk customer review by GetHuman user ~pissed off from November 26th, 2017
Background on ~pissed off's case
GetHuman: ~pissed off - can you tell our other Straight Talk customers when your case took place?
~pissed off: Yup. It was evening, on November 22nd.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~pissed off a list of common Straight Talk problems)
~pissed off: "Track an order" was why I was trying to call.
~pissed off's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pissed off: Phones work good , but service ***** if u make a mistake with there automated service they keep your money and your screwed, no better than a bunch of thieves.
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~pissed off: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pissed off: I'd give them a four out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~pissed off: For that I would say five out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~pissed off: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pissed off taken from his Straight Talk customer service problem that occurred on November 22nd, 2017.