Stream Energy: I have a large credit with them. They acknowle...
A Stream Energy customer review by GetHuman user ~Hate Stream Energy from November 8th, 2017
Background on ~Hate Stream Energy's case
GetHuman: ~Hate Stream Energy - can you tell our other Stream Energy customers when your case took place?
~Hate Stream Energy: Yes. It was morning, on October 30th.
GetHuman: Did you reach out to Stream Energy, and if so, how?
GetHuman: And which of these common Stream Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~Hate Stream Energy a list of common Stream Energy problems)
~Hate Stream Energy: "Meter Reading" was why I was trying to call.
~Hate Stream Energy's review of Stream Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's Stream Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Hate Stream Energy: I have a large credit with them. They acknowledge the credit but they refuse to give me MY refund. Customer service cannot talk to anyone above them. Emails from Stream Energy have no names. Can't talk to anyone. Totally *****. Run by people who belong in jail.
GetHuman: Let's quantify your experience contacting Stream Energy. On a scale of 1 to 5, how easy is it go get help on a Stream Energy problem?
~Hate Stream Energy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Hate Stream Energy: I'd give them a four out of five on communication.
GetHuman: And what about Stream Energy's ability to quickly and effectively address your problem?
~Hate Stream Energy: For that I would say one out of five.
GetHuman: And finally- any advice for other Stream Energy customers?
~Hate Stream Energy: Call them early in the day or late. Don't forget any personal or account information you might need for Stream Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Hate Stream Energy taken from his Stream Energy customer service problem that occurred on October 30th, 2017.