Stream Energy: I was never on hold, the * minutes was getting...
A Stream Energy customer review by GetHuman user ~bree.burns from November 21st, 2017
Background on ~bree.burns's case
GetHuman: ~bree.burns - can you tell our other Stream Energy customers when your case took place?
~bree.burns: Sure. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Stream Energy, and if so, how?
GetHuman: And which of these common Stream Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~bree.burns a list of common Stream Energy problems)
~bree.burns: "Setup Service" was why I was trying to call.
~bree.burns's review of Stream Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's Stream Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bree.burns: I was never on hold, the * minutes was getting through the automated system. Extremely nice and helpful.
GetHuman: Let's quantify your experience contacting Stream Energy. On a scale of 1 to 5, how easy is it go get help on a Stream Energy problem?
~bree.burns: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bree.burns: I'd give them a four out of five on communication.
GetHuman: And what about Stream Energy's ability to quickly and effectively address your problem?
~bree.burns: For that I would say five out of five.
GetHuman: And finally- any advice for other Stream Energy customers?
~bree.burns: Call them early in the day or late. Don't forget any personal or account information you might need for Stream Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bree.burns taken from his Stream Energy customer service problem that occurred on November 17th, 2017.