Super 8: Blankets had holes. Messed up my reservation. C...
A Super 8 customer review by GetHuman user ~Kim from October 29th, 2017
Background on ~Kim's case
GetHuman: ~Kim - can you tell our other Super 8 customers when your case took place?
~Kim: Yup. It was morning, on October 19th.
GetHuman: Did you reach out to Super 8, and if so, how?
GetHuman: And which of these common Super 8 customer issues best describes the reason you wanted to talk to them?
(Shows ~Kim a list of common Super 8 problems)
~Kim: "Overcharge/Strange charge" was why I was trying to call.
~Kim's review of Super 8 customer service
GetHuman: So how would you sum up your experience for GetHuman's Super 8 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kim: Blankets had holes. Messed up my reservation. Could not understand anyone here. Was not worth the $ **.** a night I paid.
GetHuman: Let's quantify your experience contacting Super 8. On a scale of 1 to 5, how easy is it go get help on a Super 8 problem?
~Kim: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kim: I'd give them a four out of five on communication.
GetHuman: And what about Super 8's ability to quickly and effectively address your problem?
~Kim: For that I would say five out of five.
GetHuman: And finally- any advice for other Super 8 customers?
~Kim: Call them early in the day or late. Don't forget any personal or account information you might need for Super 8 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kim taken from his Super 8 customer service problem that occurred on October 19th, 2017.