Synchrony Bank: Called today (********), and it asks for your s...

A Synchrony Bank customer review by GetHuman user ~cshood45 from November 23rd, 2017

Background on ~cshood45's case

GetHuman: ~cshood45 - can you tell our other Synchrony Bank customers when your case took place?
~cshood45: Yes. It was evening, on November 17th.
GetHuman: Did you reach out to Synchrony Bank, and if so, how?
~cshood45: I used the 800-250-5411 number I found for on the GetHuman Synchrony Bank customer phone number page I was on: Synchrony Bank Customer Service Phone Number
GetHuman: And which of these common Synchrony Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~cshood45 a list of common Synchrony Bank problems)
~cshood45: "Overcharge on Account" was why I was trying to call.

~cshood45's review of Synchrony Bank customer service

GetHuman: So how would you sum up your experience for GetHuman's Synchrony Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cshood45: Called today (********), and it asks for your social security number after saying "I don't have it, yes, I don't have it, yes..." so you must say "I don't have it, yes" one more time. It took me * seconds to hear from a real person, and his accent was actually understandable!
GetHuman: Let's quantify your experience contacting Synchrony Bank. On a scale of 1 to 5, how easy is it go get help on a Synchrony Bank problem?
~cshood45: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cshood45: I'd give them a one out of five on communication.
GetHuman: And what about Synchrony Bank's ability to quickly and effectively address your problem?
~cshood45: For that I would say two out of five.
GetHuman: And finally- any advice for other Synchrony Bank customers?
~cshood45: Call them early in the day or late. Don't forget any personal or account information you might need for Synchrony Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cshood45 taken from his Synchrony Bank customer service problem that occurred on November 17th, 2017.

Synchrony Bank

2.75 of 5 stars | 223 reviews

~cshood45's Synchrony Bank Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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