Synchrony Bank: This number worked well. I was surprised to re...
A Synchrony Bank customer review by GetHuman user GetHuman-292857 from November 15th, 2017
Background on GetHuman-292857's case
GetHuman: GetHuman-292857 - can you tell our other Synchrony Bank customers when your case took place?
GetHuman-292857: Yeah. It was morning, on November 7th.
GetHuman: Did you reach out to Synchrony Bank, and if so, how?
GetHuman: And which of these common Synchrony Bank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-292857 a list of common Synchrony Bank problems)
GetHuman-292857: "Cancel Account" was why I was trying to call.
GetHuman-292857's review of Synchrony Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Synchrony Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-292857: This number worked well. I was surprised to reach someone so fast but she looked up my info without my ssn* which I do hate having to give over the phone. I did suggest that when they send out a letter that they really should put in the letter the name of the company they back because there was now way of knowing what this was for.
GetHuman: Let's quantify your experience contacting Synchrony Bank. On a scale of 1 to 5, how easy is it go get help on a Synchrony Bank problem?
GetHuman-292857: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-292857: I'd give them a five out of five on communication.
GetHuman: And what about Synchrony Bank's ability to quickly and effectively address your problem?
GetHuman-292857: For that I would say five out of five.
GetHuman: And finally- any advice for other Synchrony Bank customers?
GetHuman-292857: Call them early in the day or late. Don't forget any personal or account information you might need for Synchrony Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-292857 taken from his Synchrony Bank customer service problem that occurred on November 7th, 2017.