Synchrony Bank: I called the number for customer service on my...
A Synchrony Bank customer review by GetHuman user ~Taoskier from November 23rd, 2017
Background on ~Taoskier's case
GetHuman: ~Taoskier - can you tell our other Synchrony Bank customers when your case took place?
~Taoskier: Yes I can. It was afternoon, on November 16th.
GetHuman: Did you reach out to Synchrony Bank, and if so, how?
GetHuman: And which of these common Synchrony Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Taoskier a list of common Synchrony Bank problems)
~Taoskier: "Setup an account" was why I was trying to call.
~Taoskier's review of Synchrony Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Synchrony Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Taoskier: I called the number for customer service on my statement twice. Both times I had to sit through * sales pitches, after which I was told "You do not qualify for this offer. Please hang up." When I didn't I was treated to some discordant noise so I would hang up. This is customer service? When I used your number and instructions I got to a person. There was only one inaccuracy: You have to say "I don't know" and "Yes" three times, not two. But by that time I got the gist of it--Tell the computer nothing so it has to connect you to a person. In my view, I think this lunacy started when consumers were found to be willing to pump their own gas.
GetHuman: Let's quantify your experience contacting Synchrony Bank. On a scale of 1 to 5, how easy is it go get help on a Synchrony Bank problem?
~Taoskier: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Taoskier: I'd give them a one out of five on communication.
GetHuman: And what about Synchrony Bank's ability to quickly and effectively address your problem?
~Taoskier: For that I would say four out of five.
GetHuman: And finally- any advice for other Synchrony Bank customers?
~Taoskier: Call them early in the day or late. Don't forget any personal or account information you might need for Synchrony Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Taoskier taken from his Synchrony Bank customer service problem that occurred on November 16th, 2017.