Synchrony Bank: Can we please talk to a person and one that spe...
A Synchrony Bank customer review by GetHuman user ~Iam2right from November 21st, 2017
Background on ~Iam2right's case
GetHuman: ~Iam2right - can you tell our other Synchrony Bank customers when your case took place?
~Iam2right: Yes I can. It was morning, on November 20th.
GetHuman: Did you reach out to Synchrony Bank, and if so, how?
GetHuman: And which of these common Synchrony Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Iam2right a list of common Synchrony Bank problems)
~Iam2right: "Statement Request" was why I was trying to call.
~Iam2right's review of Synchrony Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Synchrony Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Iam2right: Can we please talk to a person and one that speaks clear English. Folks,we appreciate the effort your support staff puts I but darn when they "just don't get it" and end up raising their voice at me,then why won't they transfer me to somebody that can help me? I'm getting this acct. And your PayPal accts.mixed up somehow,month after month,I call the number shown on our statement and get transferred to a "Service Agent" that tries their darkest to get me to pay them $**... I'm totally disabled,severely disabled,one lung,triple bypass,diabetes,four cancers,and much more,two implants feed morphine directly to my brain so I can go on living. Please,won't you call me and get this straightened out. **********..Rodger.
GetHuman: Let's quantify your experience contacting Synchrony Bank. On a scale of 1 to 5, how easy is it go get help on a Synchrony Bank problem?
~Iam2right: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Iam2right: I'd give them a five out of five on communication.
GetHuman: And what about Synchrony Bank's ability to quickly and effectively address your problem?
~Iam2right: For that I would say four out of five.
GetHuman: And finally- any advice for other Synchrony Bank customers?
~Iam2right: Call them early in the day or late. Don't forget any personal or account information you might need for Synchrony Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Iam2right taken from his Synchrony Bank customer service problem that occurred on November 20th, 2017.