Synchrony Bank: I put ** minutes but I never did get a response...
A Synchrony Bank customer review by GetHuman user ~Anonymous from November 16th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Synchrony Bank customers when your case took place?
~Anonymous: Yes. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Synchrony Bank, and if so, how?
GetHuman: And which of these common Synchrony Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Synchrony Bank problems)
~Anonymous: "Account Access" was why I was trying to call.
~Anonymous's review of Synchrony Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Synchrony Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: I put ** minutes but I never did get a response. I waited that long on the phone before I was connected and then I heard talking in the background. NEVER responded. I had called a few days earlier but waited so long I finally hung up. All I want to do is change my address - I pay my bill online so I don't want to have to send in the payment coupon.
GetHuman: Let's quantify your experience contacting Synchrony Bank. On a scale of 1 to 5, how easy is it go get help on a Synchrony Bank problem?
~Anonymous: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a four out of five on communication.
GetHuman: And what about Synchrony Bank's ability to quickly and effectively address your problem?
~Anonymous: For that I would say three out of five.
GetHuman: And finally- any advice for other Synchrony Bank customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Synchrony Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Synchrony Bank customer service problem that occurred on November 15th, 2017.