Synchrony Bank: I called and pressed ** and when asked to enter...
A Synchrony Bank customer review by GetHuman user ~yolo from November 16th, 2017
Background on ~yolo's case
GetHuman: ~yolo - can you tell our other Synchrony Bank customers when your case took place?
~yolo: Yeah. It was morning, on November 8th.
GetHuman: Did you reach out to Synchrony Bank, and if so, how?
GetHuman: And which of these common Synchrony Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~yolo a list of common Synchrony Bank problems)
~yolo: "Cancel Account" was why I was trying to call.
~yolo's review of Synchrony Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Synchrony Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~yolo: I called and pressed ** and when asked to enter my acct. * or SSN, I just pressed zero over and over until finally when the automated system couldn't understand me anymore I was transferred :)
GetHuman: Let's quantify your experience contacting Synchrony Bank. On a scale of 1 to 5, how easy is it go get help on a Synchrony Bank problem?
~yolo: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~yolo: I'd give them a five out of five on communication.
GetHuman: And what about Synchrony Bank's ability to quickly and effectively address your problem?
~yolo: For that I would say five out of five.
GetHuman: And finally- any advice for other Synchrony Bank customers?
~yolo: Call them early in the day or late. Don't forget any personal or account information you might need for Synchrony Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~yolo taken from his Synchrony Bank customer service problem that occurred on November 8th, 2017.