Synchrony Bank: Station attendant kept my card after trying to...
A Synchrony Bank customer review by GetHuman user ~frustratedcardholder from November 16th, 2017
Background on ~frustratedcardholder's case
GetHuman: ~frustratedcardholder - can you tell our other Synchrony Bank customers when your case took place?
~frustratedcardholder: Yes I can. It was evening, on November 11th.
GetHuman: Did you reach out to Synchrony Bank, and if so, how?
GetHuman: And which of these common Synchrony Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~frustratedcardholder a list of common Synchrony Bank problems)
~frustratedcardholder: "Account Access" was why I was trying to call.
~frustratedcardholder's review of Synchrony Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Synchrony Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frustratedcardholder: Station attendant kept my card after trying to get me to enroll in a separate reward program (Kickback.com). When I discovered *** miles later, I called the station. They said the card had been cancelled and a new one would be sent to the address on file in * - ** business days. (That will be available to me when I complete the rest of my trip - ***** miles) Needless to say I will not get my $ .** per gallon gas credit!!!! Other cards send replacement cards fedex or UPS next day mail to the customer the next day!!! Not GE Capital!!!!
GetHuman: Let's quantify your experience contacting Synchrony Bank. On a scale of 1 to 5, how easy is it go get help on a Synchrony Bank problem?
~frustratedcardholder: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frustratedcardholder: I'd give them a five out of five on communication.
GetHuman: And what about Synchrony Bank's ability to quickly and effectively address your problem?
~frustratedcardholder: For that I would say five out of five.
GetHuman: And finally- any advice for other Synchrony Bank customers?
~frustratedcardholder: Call them early in the day or late. Don't forget any personal or account information you might need for Synchrony Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~frustratedcardholder taken from his Synchrony Bank customer service problem that occurred on November 11th, 2017.