Systrum Energy: Had questions about service before deciding to...
A Systrum Energy customer review by GetHuman user ~pmg25 from November 11th, 2017
Background on ~pmg25's case
GetHuman: ~pmg25 - can you tell our other Systrum Energy customers when your case took place?
~pmg25: Sure. It was middle of the night, on November 9th.
GetHuman: Did you reach out to Systrum Energy, and if so, how?
GetHuman: And which of these common Systrum Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~pmg25 a list of common Systrum Energy problems)
~pmg25: "Cancel service" was why I was trying to call.
~pmg25's review of Systrum Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's Systrum Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pmg25: Had questions about service before deciding to sign up. Customer service quick response,best rates for electric & gas for PSE&G area, and not locked into a contract helped me to decide to sign up.
GetHuman: Let's quantify your experience contacting Systrum Energy. On a scale of 1 to 5, how easy is it go get help on a Systrum Energy problem?
~pmg25: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pmg25: I'd give them a one out of five on communication.
GetHuman: And what about Systrum Energy's ability to quickly and effectively address your problem?
~pmg25: For that I would say five out of five.
GetHuman: And finally- any advice for other Systrum Energy customers?
~pmg25: Call them early in the day or late. Don't forget any personal or account information you might need for Systrum Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pmg25 taken from his Systrum Energy customer service problem that occurred on November 9th, 2017.