Systrum Energy: I intend to contact the AG of New Jersey becaus...
A Systrum Energy customer review by GetHuman user ~Joycie from November 20th, 2017
Background on ~Joycie's case
GetHuman: ~Joycie - can you tell our other Systrum Energy customers when your case took place?
~Joycie: Sure. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Systrum Energy, and if so, how?
GetHuman: And which of these common Systrum Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~Joycie a list of common Systrum Energy problems)
~Joycie: "Complaint" was why I was trying to call.
~Joycie's review of Systrum Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's Systrum Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Joycie: I intend to contact the AG of New Jersey because Systrum Energy is rice gauging. they have just charged me *.*** per kw hour. Absolutely outrageous. I am a senior on a limited income and can't afford a $***.** bill. I have lived in my home ** years and have never had a bill this high. Someon needs to stop this company from ripping off seniors and price gauging.
GetHuman: Let's quantify your experience contacting Systrum Energy. On a scale of 1 to 5, how easy is it go get help on a Systrum Energy problem?
~Joycie: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Joycie: I'd give them a five out of five on communication.
GetHuman: And what about Systrum Energy's ability to quickly and effectively address your problem?
~Joycie: For that I would say three out of five.
GetHuman: And finally- any advice for other Systrum Energy customers?
~Joycie: Call them early in the day or late. Don't forget any personal or account information you might need for Systrum Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Joycie taken from his Systrum Energy customer service problem that occurred on November 16th, 2017.