Systrum Energy is a scam! My gas service costs...

A Systrum Energy customer review by GetHuman user ~NJReview99 from November 20th, 2017

Background on ~NJReview99's case

GetHuman: ~NJReview99 - can you tell our other Systrum Energy customers when your case took place?
~NJReview99: Yup. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Systrum Energy, and if so, how?
~NJReview99: I used the 877-797-8786 number I found for on the GetHuman Systrum Energy customer phone number page I was on: Systrum Energy Customer Service Phone Number
GetHuman: And which of these common Systrum Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~NJReview99 a list of common Systrum Energy problems)
~NJReview99: "Meter reading" was why I was trying to call.

~NJReview99's review of Systrum Energy customer service

GetHuman: So how would you sum up your experience for GetHuman's Systrum Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NJReview99: Systrum Energy is a scam! My gas service costs have appreciably increased over what they would have been with NJNG and my electric rates have more than doubled. Their website is deceitful and their sales staff does not tell the truth. What is not lied about is simply omitted. They are not affiliated with the Board of Public Utilities and are therefore not regulated. They will not save you any money for sure - in a good month my savings were mere pennies. What they don't tell you is that they engage in variable pricing and there is no ceiling to what they can charge. It also takes *-* months to get switched back to the main utility company which gives them ample time to keep robbing you (literally). They blamed their gas over charge on NJNG and this was not true. They said they would make up for it the next month and that was not true. They try to market themselves as a friendly family owned business (see their website)when they are nothing more than thieves targeting senior citizens an
GetHuman: Let's quantify your experience contacting Systrum Energy. On a scale of 1 to 5, how easy is it go get help on a Systrum Energy problem?
~NJReview99: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NJReview99: I'd give them a four out of five on communication.
GetHuman: And what about Systrum Energy's ability to quickly and effectively address your problem?
~NJReview99: For that I would say five out of five.
GetHuman: And finally- any advice for other Systrum Energy customers?
~NJReview99: Call them early in the day or late. Don't forget any personal or account information you might need for Systrum Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NJReview99 taken from his Systrum Energy customer service problem that occurred on November 17th, 2017.

Systrum Energy

2.51 of 5 stars | 6 reviews

~NJReview99's Systrum Energy Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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