Systrum Energy is nothing more than a scam! My...
A Systrum Energy customer review by GetHuman user ~NJReview99 from November 20th, 2017
Background on ~NJReview99's case
GetHuman: ~NJReview99 - can you tell our other Systrum Energy customers when your case took place?
~NJReview99: Sure. It was afternoon, on November 11th.
GetHuman: Did you reach out to Systrum Energy, and if so, how?
GetHuman: And which of these common Systrum Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~NJReview99 a list of common Systrum Energy problems)
~NJReview99: "Change appointment" was why I was trying to call.
~NJReview99's review of Systrum Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's Systrum Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NJReview99: Systrum Energy is nothing more than a scam! My gas bill is higher than it would have been with NJNG and my electric bill is double what it would have been with JCP&L. Their lies are numerous: Their website paints the picture of a lovely family business, that they will decrease your costs and that they operate under the umbrella of the Board of Public Utilities. They do not operate under the BPU and are in fact completely unregulated, they engage in variable pricing and in a good month they will not save your more than pennies. They blamed NJNG for their higher gas price (not true) and promised to make it up on the next bill (never happened). Needless to say all promises flew out the window when they doubled the electric rate. They worst part is that it takes several billing cycles to get away from them which gives them free access to your check book till you get switched back. Stay away and save yourselves a lot of grief!
GetHuman: Let's quantify your experience contacting Systrum Energy. On a scale of 1 to 5, how easy is it go get help on a Systrum Energy problem?
~NJReview99: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NJReview99: I'd give them a five out of five on communication.
GetHuman: And what about Systrum Energy's ability to quickly and effectively address your problem?
~NJReview99: For that I would say one out of five.
GetHuman: And finally- any advice for other Systrum Energy customers?
~NJReview99: Call them early in the day or late. Don't forget any personal or account information you might need for Systrum Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NJReview99 taken from his Systrum Energy customer service problem that occurred on November 11th, 2017.