T-Mobile Porting Department: The number became available to my T-Mobile phon...
A T-Mobile Porting Department customer review by GetHuman user ~Anonymous from November 21st, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other T-Mobile Porting Department customers when your case took place?
~Anonymous: Yes I can. It was middle of the night, on November 16th.
GetHuman: Did you reach out to T-Mobile Porting Department, and if so, how?
GetHuman: And which of these common T-Mobile Porting Department customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common T-Mobile Porting Department problems)
~Anonymous: "Lower my bill" was why I was trying to call.
~Anonymous's review of T-Mobile Porting Department customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile Porting Department customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: The number became available to my T-Mobile phone within minutes and released from Verizon a couple hours later. I was able to reach a person at *:**am EST, but had a problem with the Verizon info and the representative from very apologetic. He tried to reach the VZW porting department but they were closed. I tried again in the morning and was able to get it ported without issue.
GetHuman: Let's quantify your experience contacting T-Mobile Porting Department. On a scale of 1 to 5, how easy is it go get help on a T-Mobile Porting Department problem?
~Anonymous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a three out of five on communication.
GetHuman: And what about T-Mobile Porting Department's ability to quickly and effectively address your problem?
~Anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other T-Mobile Porting Department customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile Porting Department to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his T-Mobile Porting Department customer service problem that occurred on November 16th, 2017.