T-Mobile: I went into the penn mart tmobile store in new...
A T-Mobile customer review by GetHuman user GetHuman-401675 from November 23rd, 2017
Background on GetHuman-401675's case
GetHuman: GetHuman-401675 - can you tell our other T-Mobile customers when your case took place?
GetHuman-401675: Yes I can. It was afternoon, on November 14th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-401675 a list of common T-Mobile problems)
GetHuman-401675: "Transfer Service" was why I was trying to call.
GetHuman-401675's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-401675: I went into the penn mart tmobile store in new castle Delaware where I was approached by Amy very rude from the beginning I originally just went in to ask a simple question because they weren't answering the phones I was just looking into getting info on how to go about getting a new phone in the future she could careless about what I was talking about and after pulling up my account she's like literally yelling loud enough for **** near everyone to hear that I had a past due balance on my account which is very personal. My overall experience was unexpected and horrible seriously looking into switching carriers !!
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
GetHuman-401675: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-401675: I'd give them a five out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
GetHuman-401675: For that I would say five out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
GetHuman-401675: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-401675 taken from his T-Mobile customer service problem that occurred on November 14th, 2017.