T-Mobile: Why is your chat ALWAYS BUSY!! I have been tryi...
A T-Mobile customer review by GetHuman user GetHuman-334626 from November 20th, 2017
Background on GetHuman-334626's case
GetHuman: GetHuman-334626 - can you tell our other T-Mobile customers when your case took place?
GetHuman-334626: Sure. It was evening, on November 10th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-334626 a list of common T-Mobile problems)
GetHuman-334626: "Lower my bill" was why I was trying to call.
GetHuman-334626's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-334626: Why is your chat ALWAYS BUSY!! I have been trying for days now! so frustrating!!I am not pleased with your service, thinking of switching companies so you better improve it or else you are loosing customers and im pretty sure thats not your business objective!
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
GetHuman-334626: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-334626: I'd give them a one out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
GetHuman-334626: For that I would say four out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
GetHuman-334626: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-334626 taken from his T-Mobile customer service problem that occurred on November 10th, 2017.