T-Mobile: Where do I begin, again. Please feel free to pu...

A T-Mobile customer review by GetHuman user ~Frustrated beyond end from November 27th, 2017

Background on ~Frustrated beyond end 's case

GetHuman: ~Frustrated beyond end - can you tell our other T-Mobile customers when your case took place?
~Frustrated beyond end : Yes I can. It was afternoon, on November 19th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
~Frustrated beyond end : I used the 800-937-8997 number I found for on the GetHuman T-Mobile customer phone number page I was on: T-Mobile Customer Service Phone Number
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Frustrated beyond end a list of common T-Mobile problems)
~Frustrated beyond end : "Lost phone" was why I was trying to call.

~Frustrated beyond end 's review of T-Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frustrated beyond end : Where do I begin, again. Please feel free to pull all my phone records that were recorded for, " quality assurance and training purposes". I believe you will need to go back several years to get them all. **First off I will not settle for anything less than the last two years completed refunded, all monies returned on the phones we have been paying for and all phone contracts null and voided. When this occurs I will return all this equipment including the booster sent to me to the nearest T- Mobile store in my area. **We went with T- Mobile as it provided us with the best coverage In the areas we frequent in Wisconsin and Minnesota some ** plus years ago. For the past * years ever since T mobile dropped their relations with other carriers that serviced areas T Mobile didn't have towers in the service has worsened. **I have complained several times and am continually told they are working on it.. NEVER has happened.
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~Frustrated beyond end : I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frustrated beyond end : I'd give them a five out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~Frustrated beyond end : For that I would say four out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~Frustrated beyond end : Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frustrated beyond end taken from his T-Mobile customer service problem that occurred on November 19th, 2017.

T-Mobile

2.67 of 5 stars | 566 reviews

~Frustrated beyond end 's T-Mobile Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like T-Mobile, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with T-Mobile in any way.

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