T-Mobile: Trying to pay my bill online without receiving...

A T-Mobile customer review by GetHuman user GetHuman-197023 from November 26th, 2017

Background on GetHuman-197023's case

GetHuman: GetHuman-197023 - can you tell our other T-Mobile customers when your case took place?
GetHuman-197023: Yup. It was middle of the night, on November 21st.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman-197023: I used the 800-937-8997 number I found for on the GetHuman T-Mobile customer phone number page I was on: T-Mobile Customer Service Phone Number
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-197023 a list of common T-Mobile problems
GetHuman-197023: "Lost phone" was why I was trying to call.

GetHuman-197023's review of T-Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-197023: Trying to pay my bill online without receiving text... can't be done.*Trying to do so after being on the phone (not a t-mobile phone)for over an hour and talking to the Atlanta payment center ... can't be done (they want you to verify your setup via text).
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
GetHuman-197023: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-197023: I'd give them a two out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
GetHuman-197023: For that I would say one out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
GetHuman-197023: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-197023 taken from his T-Mobile customer service problem that occurred on November 21st, 2017.

T-Mobile

2.67 of 5 stars | 566 reviews
T-Mobile ReviewsT-Mobile's Phone NumberAll T-Mobile contact infoGeneral T-Mobile customer service info
GetHuman-197023's T-Mobile Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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