T-Mobile: I don't know why but because when I called t mo...
A T-Mobile customer review by GetHuman user GetHuman-200926 from November 26th, 2017
Background on GetHuman-200926's case
GetHuman: GetHuman-200926 - can you tell our other T-Mobile customers when your case took place?
GetHuman-200926: Sure. It was afternoon, on November 22nd.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-200926 a list of common T-Mobile problems)
GetHuman-200926: "Track an order" was why I was trying to call.
GetHuman-200926's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-200926: I don't know why but because when I called t mobile it only took * minute now every time I call it takes over ** and they re ask me for my phone number and pin also they don't even give me an option for call back so like says I dont want to wait for t mobile to pick up in ** minutes I can press a number and t*Mobile will call me back when it's my turn. I don't know if a shady rep put me on that long hold for life now or t mobile wait time truly ***** now because when I call on my mom or husbands phone he wait is * minute for my phone every time its ** I even test it out and cl T-Mobile both at the same time from my husband phone and my own and mine took ** while husband took *.
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
GetHuman-200926: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-200926: I'd give them a one out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
GetHuman-200926: For that I would say two out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
GetHuman-200926: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-200926 taken from his T-Mobile customer service problem that occurred on November 22nd, 2017.