T-Mobile: You have to be sure to keep pressing * until yo...

A T-Mobile customer review by GetHuman user ~shanda5303 from November 24th, 2017

Background on ~shanda5303's case

GetHuman: ~shanda5303 - can you tell our other T-Mobile customers when your case took place?
~shanda5303: Yes I can. It was morning, on November 21st.
GetHuman: Did you reach out to T-Mobile, and if so, how?
~shanda5303: I used the 800-937-8997 number I found for on the GetHuman T-Mobile customer phone number page I was on: T-Mobile Customer Service Phone Number
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~shanda5303 a list of common T-Mobile problems)
~shanda5303: "Track an order" was why I was trying to call.

~shanda5303's review of T-Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~shanda5303: You have to be sure to keep pressing * until you get a representative then you will get immediate help. Even though its pre-paid let then know you don't want to just be transferred make them actually get a rep beforehand. Good luck!
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~shanda5303: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~shanda5303: I'd give them a two out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~shanda5303: For that I would say one out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~shanda5303: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~shanda5303 taken from his T-Mobile customer service problem that occurred on November 21st, 2017.


2.67 of 5 stars | 566 reviews

~shanda5303's T-Mobile Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like T-Mobile, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with T-Mobile in any way.

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