T-Mobile: My contract is up ******* for both phones* at t...
A T-Mobile customer review by GetHuman user ~bob adams from November 24th, 2017
Background on ~bob adams's case
GetHuman: ~bob adams - can you tell our other T-Mobile customers when your case took place?
~bob adams: Yes. It was afternoon, on November 16th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~bob adams a list of common T-Mobile problems)
~bob adams: "Track an order" was why I was trying to call.
~bob adams's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bob adams: My contract is up ******* for both phones* at that time I will transfer to a more supportive carrier. Also, I would like to know the cost of cancelling my contract now on both phones. Further, the most help t-mobile could provide was referring me to the Geek Squad! Further, my wife requires the cell phone for medical reasons.
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~bob adams: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bob adams: I'd give them a five out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~bob adams: For that I would say three out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~bob adams: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bob adams taken from his T-Mobile customer service problem that occurred on November 16th, 2017.