T-Mobile: In * months I had to have a Samsung Galaxy ligh...

A T-Mobile customer review by GetHuman user ~pissed off from November 25th, 2017

Background on ~pissed off 's case

GetHuman: ~pissed off - can you tell our other T-Mobile customers when your case took place?
~pissed off : Yes. It was morning, on November 21st.
GetHuman: Did you reach out to T-Mobile, and if so, how?
~pissed off : I used the 800-937-8997 number I found for on the GetHuman T-Mobile customer phone number page I was on: T-Mobile Customer Service Phone Number
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
Shows ~pissed off a list of common T-Mobile problems
~pissed off : "Update account information" was why I was trying to call.

~pissed off 's review of T-Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pissed off : In * months I had to have a Samsung Galaxy light replaced * times. Tmobil sent me a refurbished phone after only six weeks. The second phone stopped working in the same about of time. I was paying $** a month for insurance. I got so pissed off , I ran over the garbage Samsung Galaxy light with my car. I decided to order a iphone * unlocked from the apple store for $***.**. I call to make a claim on my garbage Samsung Galaxy light. They want to charge me $***.** deductible. LOL, I can buy a refurbished one for $**.**. Insuring a phone through Tmobile is a joke and a rip-off .
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~pissed off : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pissed off : I'd give them a two out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~pissed off : For that I would say five out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~pissed off : Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pissed off taken from his T-Mobile customer service problem that occurred on November 21st, 2017.


2.67 of 5 stars | 566 reviews
T-Mobile ReviewsT-Mobile's Phone NumberAll T-Mobile contact infoGeneral T-Mobile customer service info
~pissed off 's T-Mobile Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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