T-Mobile: THE WORST CUSTOMER SERVICE EVER! Phone I purch...

A T-Mobile customer review by GetHuman user ~noneofyourbusiness from November 25th, 2017

Background on ~noneofyourbusiness's case

GetHuman: ~noneofyourbusiness - can you tell our other T-Mobile customers when your case took place?
~noneofyourbusiness: Sure. It was late at night, on November 18th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
~noneofyourbusiness: I used the 800-937-8997 number I found for on the GetHuman T-Mobile customer phone number page I was on: T-Mobile Customer Service Phone Number
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
Shows ~noneofyourbusiness a list of common T-Mobile problems
~noneofyourbusiness: "Returns" was why I was trying to call.

~noneofyourbusiness's review of T-Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~noneofyourbusiness: THE WORST CUSTOMER SERVICE EVER! Phone I purchased crapped out under the warranty, the made me send it back and wait '*days' for a new one that turned into ** days no phone. I opened it and it STILL didn't work right! Now they want me to SEND IT BACK, pay $** for a loaner and NEVER gave me the $** credit on my account that was promised. I'll pullig all the phones I have and moving somewhere that actually knows what customer service and retention is.
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~noneofyourbusiness: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~noneofyourbusiness: I'd give them a two out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~noneofyourbusiness: For that I would say one out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~noneofyourbusiness: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~noneofyourbusiness taken from his T-Mobile customer service problem that occurred on November 18th, 2017.

T-Mobile

2.67 of 5 stars | 566 reviews
T-Mobile ReviewsT-Mobile's Phone NumberAll T-Mobile contact infoGeneral T-Mobile customer service info
~noneofyourbusiness's T-Mobile Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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