T-Mobile: I don't normally write reviews, but this event...

A T-Mobile customer review by GetHuman user ~crazybanana0402 from November 24th, 2017

Background on ~crazybanana0402's case

GetHuman: ~crazybanana0402 - can you tell our other T-Mobile customers when your case took place?
~crazybanana0402: Yes. It was morning, on November 23rd.
GetHuman: Did you reach out to T-Mobile, and if so, how?
~crazybanana0402: I used the 800-937-8997 number I found for on the GetHuman T-Mobile customer phone number page I was on: T-Mobile Customer Service Phone Number
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~crazybanana0402 a list of common T-Mobile problems)
~crazybanana0402: "Billing" was why I was trying to call.

~crazybanana0402's review of T-Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~crazybanana0402: I don't normally write reviews, but this event got me. I looked all over My T-Mobile trying to find a place to View My Bill, but was unable to find one. I called Customer Service and asked if I could get a receipt mailed to me for the past * months' bills. The representative told me that was not possible for a contract account and the only bill they send is via text message. The office I work in only uses an old Nokia, non-smart phone, in which I am not even able to take pictures, let alone screen shot anything. The Rep told me that I could talk to my bank, but even though I had an account with My T-Mobile that I would not be able to view my bill through email. Such a disappointment of a major phone company to not have the capabilities that other phone companies have and actually help their customers, especially those working for non-profit organizations who cannot afford high-tech phones or better service plans. I will NEVER use T-Mobile for my personal phone services.
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~crazybanana0402: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~crazybanana0402: I'd give them a four out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~crazybanana0402: For that I would say five out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~crazybanana0402: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~crazybanana0402 taken from his T-Mobile customer service problem that occurred on November 23rd, 2017.


2.67 of 5 stars | 566 reviews

~crazybanana0402's T-Mobile Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like T-Mobile, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with T-Mobile in any way.

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