T-Mobile: To start off with, our service was absolutely t...
A T-Mobile customer review by GetHuman user ~ihatetmobile from November 22nd, 2017
Background on ~ihatetmobile's case
GetHuman: ~ihatetmobile - can you tell our other T-Mobile customers when your case took place?
~ihatetmobile: Sure. It was evening, on November 20th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~ihatetmobile a list of common T-Mobile problems)
~ihatetmobile: "Update Account Info" was why I was trying to call.
~ihatetmobile's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ihatetmobile: To start off with, our service was absolutely terrible. We were told that we were in an area with their best service and constantly experience dropped calls and just generally poor service. We stuck with the company however,because we wanted less expensive service, and didn't want to be stuck in a two year contract.*A couple months before we had planned on moving to Colorado from California,we decided to cancel our service with T-mobile because the area that we were going to live would not be able to get service. We payed off the remaining balance on our phones and went in to cancel our service. To our surprise, were told that were part of a contract and were going to have to pay a large cancellation fee. This was infuriating, as we had been told originally that we weren't part of a contract.*We agreed to pay the fee, initiated the cancellation process, and were told that the final bill would not be available for another month.*When we went in a month later, we were told that the cance
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~ihatetmobile: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ihatetmobile: I'd give them a four out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~ihatetmobile: For that I would say one out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~ihatetmobile: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ihatetmobile taken from his T-Mobile customer service problem that occurred on November 20th, 2017.