T-Mobile: I've never had such poor customer service and p...
A T-Mobile customer review by GetHuman user GetHuman-137320 from November 25th, 2017
Background on GetHuman-137320's case
GetHuman: GetHuman-137320 - can you tell our other T-Mobile customers when your case took place?
GetHuman-137320: Yes I can. It was middle of the night, on November 19th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-137320 a list of common T-Mobile problems)
GetHuman-137320: "Payment Arrangement" was why I was trying to call.
GetHuman-137320's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-137320: I've never had such poor customer service and product EVER! I purchased a product that was faulty, they made me send it back with no phone for '* days' that turned into ** and the phone was still not working properly. Trying to get this resolved has been TORTURE! They want the phone sent back AGAIN and said I can pay $** for a loaner. No one could tell me anything that is going to make me stay with TMobile. After I get a working phone (IF) I'm switching providers.
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
GetHuman-137320: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-137320: I'd give them a five out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
GetHuman-137320: For that I would say two out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
GetHuman-137320: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-137320 taken from his T-Mobile customer service problem that occurred on November 19th, 2017.