T-Mobile: Miss a work call thanks to phone not ringing di...
A T-Mobile customer review by GetHuman user ~daniel 90004 from November 24th, 2017
Background on ~daniel 90004's case
GetHuman: ~daniel 90004 - can you tell our other T-Mobile customers when your case took place?
~daniel 90004: Yup. It was evening, on November 18th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~daniel 90004 a list of common T-Mobile problems)
~daniel 90004: "Billing" was why I was trying to call.
~daniel 90004's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~daniel 90004: Miss a work call thanks to phone not ringing didnt get call message till * days later.wife and daughter and friend text me on fri didnt get text till monday afternoon. Tmoble owes me *** for a lost job sorry not going to work.* days for a text message is it coming by carrier pidgeon.
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~daniel 90004: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~daniel 90004: I'd give them a three out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~daniel 90004: For that I would say five out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~daniel 90004: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~daniel 90004 taken from his T-Mobile customer service problem that occurred on November 18th, 2017.