T-Mobile: I was an incredibly loyal TMobile customer for...
A T-Mobile customer review by GetHuman user ~kk from November 24th, 2017
Background on ~kk's case
GetHuman: ~kk - can you tell our other T-Mobile customers when your case took place?
~kk: Yes I can. It was morning, on November 21st.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~kk a list of common T-Mobile problems)
~kk: "Payment Arrangement" was why I was trying to call.
~kk's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kk: I was an incredibly loyal TMobile customer for ** years. They treated me like **** the entire time, should've left them years ago. No respect or appreciation for long term customer who always paid on time via easy pay. Terribly rude, lying customer service personnel who tell you what you want to hear but have no intention of actually backing up what they say. Ridiculously overpriced. Paid $** per month for nothing but unlimited text and talk. No data. Terrible coverage. Dropped calls constantly. At a recent out of state trip, had no service. They overcharged me on a near monthly basis, bogus $* charges for bogus reasons that made no sense whatsoever, that they refused to remove, even after calling several times. They'd promise to remove false charges, but never would. My bill was the same month after month. Everyone I know with another service provider paying less per month - got better service, coverage & customer support than I did. TMobile only cares about getting new
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~kk: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kk: I'd give them a two out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~kk: For that I would say three out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~kk: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kk taken from his T-Mobile customer service problem that occurred on November 21st, 2017.