T-Mobile Fraud Management - (***) ***-**** Opti...
A T-Mobile customer review by GetHuman user ~Thomas from November 24th, 2017
Background on ~Thomas's case
GetHuman: ~Thomas - can you tell our other T-Mobile customers when your case took place?
~Thomas: Yup. It was morning, on November 15th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Thomas a list of common T-Mobile problems)
~Thomas: "Account Access" was why I was trying to call.
~Thomas's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Thomas: T-Mobile Fraud Management - (***) ***-**** Option * for a voice. **Someone stole my credit card and placed an order on T-mobile.com. Tried several numbers to get an actual voice and ended up listening to a recording and being hung up on without the option to leave a message. Finally got a customer service rep to let me to (***)-***-****, still the fraud department and every option except * will get a recording an hang up. Pressing option for will not only get you a voice but get you someone that actually knows what they are talking about. Not the standard script reading reps that have no idea how to think.
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~Thomas: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Thomas: I'd give them a five out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~Thomas: For that I would say three out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~Thomas: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Thomas taken from his T-Mobile customer service problem that occurred on November 15th, 2017.