T-Mobile: You allowed some one in S.C. to buy * i* phones...
A T-Mobile customer review by GetHuman user ~Ma in CO! from November 27th, 2017
Background on ~Ma in CO!'s case
GetHuman: ~Ma in CO! - can you tell our other T-Mobile customers when your case took place?
~Ma in CO!: Yup. It was evening, on November 20th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Ma in CO! a list of common T-Mobile problems)
~Ma in CO!: "Device Support" was why I was trying to call.
~Ma in CO!'s review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ma in CO!: You allowed some one in S.C. to buy * i* phones on my account. In March I was told you would take care of it and file a fraud report. You did nothing but take the over $*,*** off my bill. NOW I CAN NOT USE MY SOCIAL SECURITY NUMBER! Thanks a lot!
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~Ma in CO!: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ma in CO!: I'd give them a one out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~Ma in CO!: For that I would say two out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~Ma in CO!: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ma in CO! taken from his T-Mobile customer service problem that occurred on November 20th, 2017.