T-Mobile: I was treated very politely and the representat...
A T-Mobile customer review by GetHuman user ~cozmicchano from November 27th, 2017
Background on ~cozmicchano's case
GetHuman: ~cozmicchano - can you tell our other T-Mobile customers when your case took place?
~cozmicchano: Yup. It was afternoon, on November 20th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~cozmicchano a list of common T-Mobile problems)
~cozmicchano: "Payment Arrangement" was why I was trying to call.
~cozmicchano's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cozmicchano: I was treated very politely and the representative said that she would fulfill my request. I may be placing this message too early because the action I requested will take place in * days. So I have to wait and see whether my request was acted upon or not. I believe that there shouldn't any problems going forward. At first my connection was full of static and I had trouble hearing the rep but it did clear. Thus the * out of * for quality.
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~cozmicchano: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cozmicchano: I'd give them a four out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~cozmicchano: For that I would say three out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~cozmicchano: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cozmicchano taken from his T-Mobile customer service problem that occurred on November 20th, 2017.