T-Mobile: So let me tell yall something about TMOBILE A W...
A T-Mobile customer review by GetHuman user ~Ashleymccoy from November 24th, 2017
Background on ~Ashleymccoy's case
GetHuman: ~Ashleymccoy - can you tell our other T-Mobile customers when your case took place?
~Ashleymccoy: Yeah. It was morning, on November 14th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Ashleymccoy a list of common T-Mobile problems)
~Ashleymccoy: "Service problem" was why I was trying to call.
~Ashleymccoy's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ashleymccoy: So let me tell yall something about TMOBILE A WHILE back I was with family mobile and I had * s*'s with them I bought outright and payed for like * hundred dollars wasn't working out cause they **** not even getting into all that but anyways I go to TMOBILE at tax time I pay them over a thousand dollars because no credit so I pay to start my service and *** each on each phone plus accessories and unlimited data I got a note three it was ***$ and Bens s* which was *** okay well that was awesome right not a month later my charger port goes out because my otterbox screwed with the smart charger putting to much pressure on it I send it in brand new to TMOBILE not even a scratch they call me a week later after I got a refurbished phone which was ******* stupid cause I just payed for a brand new phone and got an old one with issues well turns out my new phone got its screen cracked in transit with ups to TMOBILE I made claims with ups but no answers TMOBILE forced me to pay *** dollars plus
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~Ashleymccoy: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ashleymccoy: I'd give them a five out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~Ashleymccoy: For that I would say five out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~Ashleymccoy: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ashleymccoy taken from his T-Mobile customer service problem that occurred on November 14th, 2017.