T-Mobile: This is the worst customer service experience I...

A T-Mobile customer review by GetHuman user ~Janet hamm from November 25th, 2017

Background on ~Janet hamm's case

GetHuman: ~Janet hamm - can you tell our other T-Mobile customers when your case took place?
~Janet hamm: Yes. It was middle of the night, on November 16th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
~Janet hamm: I used the 800-937-8997 number I found for on the GetHuman T-Mobile customer phone number page I was on: T-Mobile Customer Service Phone Number
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Janet hamm a list of common T-Mobile problems)
~Janet hamm: "Device Support" was why I was trying to call.

~Janet hamm's review of T-Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Janet hamm: This is the worst customer service experience I've had. I'm sitting on hold for ** min. Every one I get sends me to another department. No one can answer a simple question. How can you in good conscience pay them. I wll change my carrier next week. Janet hamm
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~Janet hamm: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Janet hamm: I'd give them a one out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~Janet hamm: For that I would say four out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~Janet hamm: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Janet hamm taken from his T-Mobile customer service problem that occurred on November 16th, 2017.

T-Mobile

2.67 of 5 stars | 566 reviews

~Janet hamm's T-Mobile Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like T-Mobile, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with T-Mobile in any way.

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