T-Mobile: I was charged for roaming that Tmobile rep told...

A T-Mobile customer review by GetHuman user ~Stow from November 25th, 2017

Background on ~Stow's case

GetHuman: ~Stow - can you tell our other T-Mobile customers when your case took place?
~Stow: Yeah. It was middle of the night, on November 18th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
~Stow: I used the 800-937-8997 number I found for on the GetHuman T-Mobile customer phone number page I was on: T-Mobile Customer Service Phone Number
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Stow a list of common T-Mobile problems)
~Stow: "Service problem" was why I was trying to call.

~Stow's review of T-Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Stow: I was charged for roaming that Tmobile rep told me was free. I called to speak to a supervisor who failed to give me his name or his bosses name. He told me there are only two solutions. Cancel my phone or pay the bill and he does not want to hear anything else. I thought that was horrible customer service. He said someone was going to call me back after many times of request. We it has been **hrs and no calls. I am still on the phone right now and **mins gone and still on hold. Unbelievable.
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~Stow: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Stow: I'd give them a five out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~Stow: For that I would say one out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~Stow: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Stow taken from his T-Mobile customer service problem that occurred on November 18th, 2017.

T-Mobile

2.67 of 5 stars | 566 reviews

~Stow's T-Mobile Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like T-Mobile, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with T-Mobile in any way.

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