T-Mobile: I am trying to setup a direct debit on my disab...

A T-Mobile customer review by GetHuman user ~Kev from November 25th, 2017

Background on ~Kev's case

GetHuman: ~Kev - can you tell our other T-Mobile customers when your case took place?
~Kev: Sure. It was afternoon, on November 17th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
~Kev: I used the 800-937-8997 number I found for on the GetHuman T-Mobile customer phone number page I was on: T-Mobile Customer Service Phone Number
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Kev a list of common T-Mobile problems)
~Kev: "Service problem" was why I was trying to call.

~Kev's review of T-Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kev: I am trying to setup a direct debit on my disabled parents T-Mobile account so they can pay their bills. I have never tried to do anything so difficult in my life. I setup the account*to start with and was told when the SIM card arrived call them back to setup the debit. Now I cannot do this, my parents have to call, the reason I setup the account to start with*is to save them trying to talk on the phone as my father had a stroke and my mother cannot hear very well. How difficult is this to understand? The first customer service guy*just hung up on my because I don't think he spoke very good English so couldn't understand what I was trying to say (Is that a good UK customer service helpline).
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~Kev: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kev: I'd give them a three out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~Kev: For that I would say four out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~Kev: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kev taken from his T-Mobile customer service problem that occurred on November 17th, 2017.


2.67 of 5 stars | 566 reviews

~Kev's T-Mobile Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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