T-Mobile: They screwed up my order after I Paid cash in f...

A T-Mobile customer review by GetHuman user ~STILLWAITINGFOR MY MONEY from November 22nd, 2017

Background on ~STILLWAITINGFOR MY MONEY's case

GetHuman: ~STILLWAITINGFOR MY MONEY - can you tell our other T-Mobile customers when your case took place?
~STILLWAITINGFOR MY MONEY: Yes. It was morning, on November 19th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
~STILLWAITINGFOR MY MONEY: I used the 800-937-8997 number I found for on the GetHuman T-Mobile customer phone number page I was on: T-Mobile Customer Service Phone Number
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~STILLWAITINGFOR MY MONEY a list of common T-Mobile problems)
~STILLWAITINGFOR MY MONEY: "Technical support" was why I was trying to call.

~STILLWAITINGFOR MY MONEY's review of T-Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~STILLWAITINGFOR MY MONEY: They screwed up my order after I Paid cash in full and held my money for ** days and still waiting for my refund. I never had any of their equipment it was shipped than cancelled and returned to them in Texas. they need employee that can do the job not just sound nice on the phone. the supervisors are worthless in solving problems they have no real authority to help with overdue refunds.
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~STILLWAITINGFOR MY MONEY: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~STILLWAITINGFOR MY MONEY: I'd give them a five out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~STILLWAITINGFOR MY MONEY: For that I would say five out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~STILLWAITINGFOR MY MONEY: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~STILLWAITINGFOR MY MONEY taken from his T-Mobile customer service problem that occurred on November 19th, 2017.


2.67 of 5 stars | 566 reviews


Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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