T-Mobile: As a T mobile customer i have a prepaid card th...
A T-Mobile customer review by GetHuman user ~Ed from November 25th, 2017
Background on ~Ed's case
GetHuman: ~Ed - can you tell our other T-Mobile customers when your case took place?
~Ed: Yeah. It was morning, on November 17th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Ed a list of common T-Mobile problems)
~Ed: "Lower my bill" was why I was trying to call.
~Ed's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ed: As a T mobile customer i have a prepaid card that i went today to ***rd north miami beach trying to load when i got there * of the store manager by the name of Jo a black bold headede guy standing by the door talking to a female he took my name and registered me and told me that i had to wait i was sitting right next to where they were standing and over heard the conversation as if he was flirting with that girl. Store became very busy in the next ** minutes he continues his conversation as if he did not care about any customer while all the other agents were busy. I just felt like he is robbing the company for the simple fact that he is under the clock and using the company time as he wishes. So after ** minutes of wait i decided to go speak to the other store manager as i was instructed by another employee but he did not care himself he just shook his head act like he understood to get raid of me. These people really act like they are working for the gov. and could not care less.
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~Ed: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ed: I'd give them a five out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~Ed: For that I would say one out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~Ed: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ed taken from his T-Mobile customer service problem that occurred on November 17th, 2017.