T-Mobile: I had a concern with my billing and I called an...
A T-Mobile customer review by GetHuman user ~consumer12345 from November 23rd, 2017
Background on ~consumer12345's case
GetHuman: ~consumer12345 - can you tell our other T-Mobile customers when your case took place?
~consumer12345: Yes. It was afternoon, on November 21st.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~consumer12345 a list of common T-Mobile problems)
~consumer12345: "Refund" was why I was trying to call.
~consumer12345's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~consumer12345: I had a concern with my billing and I called and they were able to help me out! I really appreciated how they took the time to listen to me and get to then bottom of the problem and not rush me off the phone!I have been with T-Mobile for a long time and was seriously going to change companies but I think I may give them another chance.
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~consumer12345: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~consumer12345: I'd give them a one out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~consumer12345: For that I would say two out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~consumer12345: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~consumer12345 taken from his T-Mobile customer service problem that occurred on November 21st, 2017.