T-Mobile: To complain about the horrible customer service...
A T-Mobile customer review by GetHuman user GetHuman-simosta from December 2nd, 2017
Background on GetHuman-simosta's case
GetHuman: GetHuman-simosta - can you tell our other T-Mobile customers when your case took place?
GetHuman-simosta: Sure. It was evening, on November 26th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-simosta a list of common T-Mobile problems)
GetHuman-simosta: "Update Account Info" was why I was trying to call.
GetHuman-simosta's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-simosta: To complain about the horrible customer service experience with the company today.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/26/17?
GetHuman-simosta: I spoke to over representitives and was on phone for over hrs. I got billed for something i did not ask for and i still have not had my auto payment issue resolved... It was a total nightmare.......
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
GetHuman-simosta: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-simosta: I'd give them a five out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
GetHuman-simosta: For that I would say five out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
GetHuman-simosta: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-simosta taken from his T-Mobile customer service problem that occurred on November 26th, 2017.