T-Mobile: Intentional fraud commited by store employees.
A T-Mobile customer review by GetHuman user GetHuman-rockafel from December 2nd, 2017
Background on GetHuman-rockafel's case
GetHuman: GetHuman-rockafel - can you tell our other T-Mobile customers when your case took place?
GetHuman-rockafel: Sure. It was middle of the night, on November 30th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman-rockafel: I used the 800-937-8997 number I found for on the GetHuman T-Mobile customer phone number page I was on: T-Mobile Customer Service Phone Number
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-rockafel a list of common T-Mobile problems
GetHuman-rockafel: "Setup service" was why I was trying to call.
GetHuman-rockafel's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-rockafel: Intentional fraud commited by store employees.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman-rockafel: I changed services from AT&T to T-Mobile at the time of the sale I was informed that I could not use my phone as a mobile hotspot and had to purchase a seperate hotspot. The purchased hotspot never functioned as advertised and they replaced it with the same product. I continued to have the same issues as their coverage map is grossly incorrect. I then learned from another customer that I can at no additional charge use my t-mobile phone as a hotspot. I brought this up to the port orchard store and phone customer service and was informed I had the product more that days could not return it. I take great offensive to this as I have had to purchase internet elsewhere to gain service and should not have been falsely sold this product to begin with. Besides to fraudulent sale I am past the days because I followed their recommendation to replace my hardware. They refuse to address their forced fraudulent sale or misrepresented coverage area and told me to not return to three store and call their attorney if I intent to file a complaint with the AG. The store will not address this or respond to me, yet the manager Josh Martin is well aware of every issue since day one. They said to call their legal counsel at -- and I've received no response.
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
GetHuman-rockafel: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-rockafel: I'd give them a two out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
GetHuman-rockafel: For that I would say three out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
GetHuman-rockafel: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-rockafel taken from his T-Mobile customer service problem that occurred on November 30th, 2017.