TXU Energy: Did not resolve the issue but CSR was informati...
A TXU Energy customer review by GetHuman user ~Agnes McGough from November 17th, 2017
Background on ~Agnes McGough's case
GetHuman: ~Agnes McGough - can you tell our other TXU Energy customers when your case took place?
~Agnes McGough: Yeah. It was afternoon, on November 10th.
GetHuman: Did you reach out to TXU Energy, and if so, how?
GetHuman: And which of these common TXU Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~Agnes McGough a list of common TXU Energy problems)
~Agnes McGough: "Service issue" was why I was trying to call.
~Agnes McGough's review of TXU Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's TXU Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Agnes McGough: Did not resolve the issue but CSR was informative about the protocol of the owner of the lines and the service provider.
GetHuman: Let's quantify your experience contacting TXU Energy. On a scale of 1 to 5, how easy is it go get help on a TXU Energy problem?
~Agnes McGough: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Agnes McGough: I'd give them a four out of five on communication.
GetHuman: And what about TXU Energy's ability to quickly and effectively address your problem?
~Agnes McGough: For that I would say five out of five.
GetHuman: And finally- any advice for other TXU Energy customers?
~Agnes McGough: Call them early in the day or late. Don't forget any personal or account information you might need for TXU Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Agnes McGough taken from his TXU Energy customer service problem that occurred on November 10th, 2017.